Policies - Terms and Conditions

Our cancellation, amendment and no show policies will apply only once your booking has been confirmed.

For Instant Booking: A confirmed booking is when you have completed our booking and payment forms and your booking confirmation details are displayed on our website.

For On Request Booking: A confirmed booking is when we have confirmed and emailed you our payment receipt and hotel voucher.

We will charge a one night cancellation fee per room for every booking.

We will charge you a 5% cancellation fee for every booking.

Any cancellation policies of hotels will override the above policies. If a hotel policy is different, we will advise you via email.

To cancel a booking please complete and submit our cancellation form

We will charge a one night amendment fee per room for every booking.

We will charge you a 5% amendment fee for every booking.

Any amendment policies of hotels will override the above policies. If a hotel policy is different, we will advise you via email.

To amend a booking please complete and submit our amendment form

If you fail to check in at a hotel, and you have not cancelled your booking with DirectRooms, the hotel will impose a "no show" charge.

The "no show" charge varies depending on the hotel and can be up to the total price of the booking. We will do our utmost to negotiate with the hotel to keep your "no show" charge as low as possible.