About Us - Why book with us
Proven and established track record
Established since 1999 and honoured to serve over 900,000 clients over our 10 year history. We are proud to have a repeat customer level of over 21%. Company profile
Established since 1999 and honoured to serve over 900,000 clients over our 10 year history. We are proud to have a repeat customer level of over 21%. Company profile
Best deals - lowest rates
We are based in Thailand and are able to enjoy much lower overheads when compared to other worldwide destinations. We pass on these savings to you and offer the lowest rates, backed by our low price guarantee
We are based in Thailand and are able to enjoy much lower overheads when compared to other worldwide destinations. We pass on these savings to you and offer the lowest rates, backed by our low price guarantee
No hidden extras
Our rates include all taxes, service charges and NO booking fees. The price you see is what you pay.
Our rates include all taxes, service charges and NO booking fees. The price you see is what you pay.
24 hour customer care
Our call center and office is staffed by experienced travel advisors and contactable 24 hours a day, 7 days a week to provide the best levels of customer service and to deal with any potential problems or issues our clients may have. We are here to serve. Contact us
Our call center and office is staffed by experienced travel advisors and contactable 24 hours a day, 7 days a week to provide the best levels of customer service and to deal with any potential problems or issues our clients may have. We are here to serve. Contact us
No hassle cancellation policy
We appreciate plans change and you may need to cancel or postpone your travel arrangements. We therefore have a simple, no hassle cancellation policy
We appreciate plans change and you may need to cancel or postpone your travel arrangements. We therefore have a simple, no hassle cancellation policy
Credibility
DirectRooms is licensed by:
DirectRooms is licensed by:
- Tourist Authority of Thailand (TAT) - number 31 - 0399
- Association of Thai Travel Agents (ATTA) - number 027023
- Thai government registered E commerce company - number 783800300110
- Executive Travel Associates (ETA)
- International Air Transport Association (IATA)
- Pacific Asia Travel Association (PATA)
- Hong Kong Tourist Association (HKTA)
- Travel Industry Council (TIC)
Secure bookings and credit card information
We use secure server software (SSL) to protect your credit card information, which is the industry standard and among the best software available today for secure e-commerce transactions. This is backed by our security guarantee.
We use secure server software (SSL) to protect your credit card information, which is the industry standard and among the best software available today for secure e-commerce transactions. This is backed by our security guarantee.
We respect your privacy
We understand and respect the importance of your privacy. Your personal information is private and confidential and not released to third parties. View our privacy policy
We understand and respect the importance of your privacy. Your personal information is private and confidential and not released to third parties. View our privacy policy
Carbon neutral and eco responsible
We are very aware of the need to act in a responsible and eco friendly way. We have developed policies to ensure we ''do our bit''.
We are very aware of the need to act in a responsible and eco friendly way. We have developed policies to ensure we ''do our bit''.
Accurate hotel information
We review and check all our hotel information on a regular basis to ensure its accuracy and aim to present this in an unbiased, factual format. We also operate a restrict complaints review process, to ensure we list only the best hotels in each category.
We review and check all our hotel information on a regular basis to ensure its accuracy and aim to present this in an unbiased, factual format. We also operate a restrict complaints review process, to ensure we list only the best hotels in each category.
Easy to use website
We listen carefully to our clients feedback and conduct website usability tests to help ensure that our site is easy to use and provides a positive user experience. We welcome and absolutely love feedback and strive to improve our website and service and aim to be best of breed.
We listen carefully to our clients feedback and conduct website usability tests to help ensure that our site is easy to use and provides a positive user experience. We welcome and absolutely love feedback and strive to improve our website and service and aim to be best of breed.